Middle
Полная занятость
Договорная
Удаленная работа
We are looking for a dedicated and experienced VIP Account Manager to join our team and help strengthen our relationships with key players in the iGaming space. Your main mission will be to ensure client satisfaction, retain valuable players, and drive engagement.
На какие задачи (обязанности)?
Build and maintain long-term relationships with VIP clients, ensuring high levels of satisfaction and loyalty.
Re-engage and retain former VIP players, boosting their activity and involvement.
Identify potential VIP clients in online casinos and convert them into loyal customers.
Ensure positive client feedback regarding our services and player care.
Become proficient in using our back office (admin panel), bonus systems, and providing quality feedback to customers.
Manage player communication, including addressing concerns, handling negativity, and creating personalized offers to sustain player interest.
Monitor financial performance within the player base and work on strategies to increase overall profitability.
Какого профессионала ищем?
Hands-on experience in online gambling at least one year is a must (ideally focused on Western markets).
Strong English skills (B2+ level) and tech-savvy.
High adaptability, with flexibility to work early or late hours (not night shifts).
Что для нас важно в человеке?
Empathy, communication skills, and the ability to manage relationships effectively.
Negotiation skills and an understanding of different client types.
Почему у нас приятно работать?
Stability and the promise of long-term collaboration.
Professional growth and development opportunities.
A dynamic and friendly working environment that encourages collaboration and innovation.
Какие условия и бонусы?
Competitive compensation.
Paid sick leaves.
Paid vacation time.
Paid days off for national holidays.
Flexible working hours to support work-life balance.
Remote work.
Процесс отбора
Our recruitment process is straightforward and fast:
HR Interview
Technical Interview – a conversation with the CS Operations Lead
Offer
✅ No test task is required.
To strengthen your application, please address the following points in your cover letter (briefly and clearly):
Which GEOs and licenses you have worked with in the gambling industry.
Which KPIs you typically track and the results you’ve achieved.
Which communication channels and CRM systems you have used in your work.
Which client segments you’ve worked with (e.g., VIPs, pre-VIPs, retention).
The main reasons for proactively contacting clients in your previous roles.
Warp Jump Company
Тип компании: product
Сотрудники: 11-50
Платформы: PC, Mobile, Browser, Social
Жанры: Казуальные, Казино
Все вакансии Warp Jump Company
Похожие вакансии
Aristocrat
Gurugram
Опубликовано 4 дня назад
Middle
Договорная
Полная занятость
Aristocrat
Детройт
Опубликовано 1 неделю назад
Middle
Договорная
Полная занятость
