Middle
Полная занятость
Удаленная работа
About us
Severex is a mobile gaming company creating engaging casual and puzzle games enjoyed by millions of players worldwide.
We’re looking for a Customer Support Specialist who will help ensure our players get a smooth and positive experience — from their first install to their last puzzle solved.
Над чем работать?
- Жанры: Головоломка, Словесные
- Платформы: Mobile, iOS, Android
На какие задачи (обязанности)?
Respond to players’ inquiries via Zendesk and e-mail
Monitor and reply to reviews on the App Store and Google Play
Collect and analyze player feedback to identify common issues and suggestions
Communicate with QA, Product Managers, and Developers to report bugs and improvements
Create and maintain FAQs and other player support documentation
Represent the company’s voice and tone in all communications
Какого профессионала ищем?
Experience in customer or player support (preferably in mobile apps or games)
English level: Upper-Intermediate or higher
Excellent written communication skills — clear, friendly, and empathetic tone
Knowledge of Zendesk, JIRA, Confluence
Strong attention to detail, patience, and ability to handle repetitive tasks
Что для нас важно в человеке?
Responsible, self-organized, and reliable
Почему у нас приятно работать?
Work in a creative environment
Flexible schedule and remote-friendly setup
Involvement in projects reaching millions of players
Growth opportunities within the company
Severex
Тип компании: developer, publisher
Сотрудники: 51-200
Платформы: Mobile, iOS, Android
Жанры: Казуальные
Все вакансии Severex
Похожие вакансии
Ansvery
Удаленная работа
Опубликовано 1 неделю назад
€500 - €1.000 / Месяц
Полная занятость
Aristocrat
Sydney
Опубликовано 1 неделю назад
Middle
Договорная
Полная занятость
Aristocrat
Канберра
Опубликовано 2 недели назад
Middle
Договорная
Полная занятость
