Working Student Support

Gameforge AG , Posted 2 years ago

Full time

Negotiable

Karlsruhe

Karlsruhe | hybrid working | full-time | from now

We are one of the leading publishers of free-to-play online games based in Karlsruhe, Germany.

As Working Student* Game Support German, you are assisting players with all game related issues from lost items to technical troubleshooting. You should be “thick-skinned” to be able to handle a very passionate community, too.

For which tasks (responsibilities)?

You process and handle all players' inquiries in Gameforge's support system
You check and monitor the game worlds
You are in direct contact with our customers
You create bug reports and documentation

What kind of professional are we looking for?

You work independently and on self-reliant basis
You have German language skills on a native level (C2), both written and spoken
You have great persistence and are able to work under pressure
You have excellent written communication skills
You are passionate about online games and are experienced in MMOs
You enjoy working in a team environment and are keen to learn more through practice

Why do we enjoy working here?

An international company awaits you! English is our company language, as employees from over 25 nations are part of our team
The future's hybrid! Together with your manager and team, you can arrange how you split your time working from home or at the office
We support your personal and professional development! Language courses, teambuilding activities, seminars and more
Respectful behaviour is very important to us! Even if we disagree, we stay fair and on topic

*No matter what gender, we’ re on the lookout for people with drive and talent.