Support Manager

We’re a bunch of game-loving veterans who teamed up to build the kind of mobile games we actually want to play—free-to-play, full of strategy, endlessly replayable, and just plain fun. With years of experience behind us, we know what makes a game truly engaging and worth coming back to. Whether it’s a quick round squeezed in between meetings or a late-night deep dive that stretches into the early hours, we’re here to design games that tease your brain, tickle your funny bone, and keep your thumbs happily busy. We are looking forward to meeting you.

What are you working on?

• The name of the project(s): Backpack Brawl
• At what stage of the project(s)? Live Ops
• Genres: Puzzle
• Platforms: Mobile

For which tasks (responsibilities)?

• Drive the creation of the support system to support Backpack Brawl and scale for future projects.

• Manage and resolve support tickets on Discord

• Use internal tools to prepare and manage payout support packages

• Escalate complex issues to the appropriate team members

• Manage and respond to reviews on Google Play and Apple App Store

• Communicate potential issues to the development team

• Keep known issues and support documentation up to date

• Help design and implement scalable support processes

• Collaborate remotely with the core team to improve player support

What kind of professional are we looking for?

• Proven support management experience, preferably in a larger, structured company

• Experience with Discord or similar community support platforms

• Strong organizational skills and process design capabilities

• English fluency required; other languages a plus

• Experience with AI workflows in support is a bonus

• Self-motivated and comfortable working fully remote

What is important for us in a person?

• A collaborative and open mindset — you love working in a multidisciplinary team and take feedback as a tool for growth.

• Excellent communication skills and ability to adapt to an evolving creative process.

Why do we enjoy working here?

• A collaborative team of passionate developers who value both craft and experimentation.

• Opportunities to contribute across multiple areas including shaping new features and projects.

• A supportive space for iteration and feedback, including direct input from the player community.

• A flexible and fun team culture that embraces autonomy, creativity, and growth.

What are the conditions and bonuses?

• Remote work with flexible hours

• Health Insurance

• Project performance based yearly bonus