Senior Data Scientist

You will join Product Madness, a global mobile gaming company as our new Senior Data Scientist who will work with our Customer Support and VIP Management teams. You will enhance our understanding of the player journey and make recommendations to improve player retention. You will work with tabular and text data, using statistical analysis, causal inference and NLP.

What will your role involve?

• Use simple analytics, causal inference, machine learning or any other techniques to understand user experience within the apps and their interactions with customer support

• Based on your analysis/modelling, make recommendations for new ways for our Customer Support and VIP Management teams to interact with our players

• Work with our User Acquisition teams to help them understand efficiency of current marketing efforts and recommend improvements

• Through dialogue with the business teams, formulate questions and projects that lead to improved efficiency in marketing and customer support

What We're Looking For

What we need from you

• Degree in a quantitative field required

• Strong SQL

• Experience coding in Python or R

• Experience in building forecasting models / doing causal inference / segmentation

• Ability to explain ideas and present results to non-technical audiences

• Strong stakeholder management skills

• Experience with NLP would be a big plus

• Strong theoretical understanding and experience with key classification and regression models is a plus Please note this is a hybrid role where you will be required to work 2 days a week in our central London office.

What we can offer you

• Competitive salary

• Yearly bonus

• Private medical

• 25 days annual leave + Birthday off + Special occasion day + All bank holidays

• Additional closure at Christmas

• Medicash

• up to 8% matched pension

Why

Product Madness

?

• As part of the Aristocrat family, we share their mission of bringing joy to life through the power of play, with a world-class team who creates top-grossing, leading titles in the social casino genre, including Heart of Vegas, Lightning Link, Cashman Casino.  With 800 team members across the globe, Product Madness is headquartered in London, with offices in Barcelona, Gdańsk, Lviv, Montreal and a remote team spanning the USA, making us a truly global powerhouse. We live by our People First principle. Regardless of where, when, or how they work, our team members have opportunities to elevate their careers, and grow alongside us. We take pride in fostering an inclusive culture, where our people are encouraged to be their very best, every day. But don’t just take our word for it. In 2024, we made the Global Inspiring Workplace Awards list, and won a bronze award at the Stevies for Great Employers in the ‘Employer of the Year - Media and Entertainment’ category. So, what’s stopping you?

Our Values

People First

• We have the deepest respect for our people and their well being. We know they are exceptionally talented and will always have a choice. We want them to re-choose us every day. We are committed to building a culture where each person's voice will always be heard and addressed.

MAD for More

• Always improving, innovating and never settling for the existing. We push all boundaries with courage and ambition to become the world’s best games company.

Champion Together

• We excel at what we do but yet remain humble and helpful to our teammates. We champion one another and hold each other to high standards without any egos.

Globally Inclusive

• We are all Equal - regardless of the language we speak, where we live, our gender, religion or culture we come from. We want to build a global home, where everyone has the equal opportunity to make an impact.

Customer Focused

• We always think from the customer's perspective - be it players or internal customers. Improving their experience and joy is what drives us. Every client's success is our big win!

Travel Expectations

• None

Additional Information

• At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.