Professional Service Specialist II, Customer Experience

Aristocrat , Posted yesterday

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Middle

Full time

Negotiable

Reno

We are looking for a technically experienced Professional Services Specialist who is passionate about delivering a high‐level custom service experience to our casino customers, both onsite and virtually through a reliable internet connection. The ideal candidate must have a strong desire to learn, grow, and share their knowledge regarding all areas of our products. You will be the face of Aristocrat Technologies playing a key role in installing, configuring, training, supporting, and troubleshooting our casino management system software.

What You'll Do

Install, support, and troubleshoot Oasis 360 Casino Management System software products.
Meet with customer representatives to plan system access rights, approval levels, and enter system configurations.
Install, configure, and troubleshoot 3rd party products to include, but not limited to, printers, scanners, and card readers.
Validate the proper operation of all equipment, system capabilities, and reports.
Deliver classroom training on Oasis 360 Management System modules and partner products.
Schedule post-installation meetings with Support, PMO, Product, and D&D to report software issues

What We're Looking For

Position requires an Associate’s Degree in Computer Information Systems, Business Administration, or equivalent experience.
Experience with training, installing, supporting, and troubleshooting software products.
Casino/gaming experience within technology or similar expertise preferred.
Must be able to handle multiple projects and tasks at one time and able to travel 17 days a month.
Must be able to obtain occupational and vendor licenses in Aristocrat’s customer jurisdictions and obtain a Passport

Company Summary

Aristocrat Interactive  

Aristocrat Interactive is Aristocrat Leisure Limited’s (ASX:ALL) regulated online Real Money Gaming (RMG) business and was formed in 2024 when the Anaxi and NeoGames businesses (Anaxi, NeoGames, Aspire Global, BtoBet, and Pariplay) came together.  The business is an industry leader in content and technology solutions for online RMG, with a full-service offering that includes content, proprietary technology platforms and a range of value added services across iLottery, iGaming and Online Sports Betting (OSB).

About Aristocrat

Aristocrat Leisure Limited (ASX: ALL) is a leading gaming content creation company powered by technology to deliver industry-leading casino games together with mobile games and online real money games, collectively entertaining millions of players worldwide, every day. Headquartered in Sydney, Australia, Aristocrat has three operating business units, spanning regulated land-based gaming (Aristocrat Gaming), social casino (Product Madness) and regulated online real money (Aristocrat Interactive). Our team of over 8,500 people across the globe are united by our company mission to bring joy to life through the power of play.

Our Values

All about the Player
Talent Unleashed
Collective Brilliance
Good Business Good Citizen

Travel Expectations

Up to 50%

Pay Range

$22.92 - $42.57 per hour

Our goal is to pay a market competitive salary focusing near the median of our pay ranges. However, final offers for all positions will be based on several factors such as experience level, education, skills, work location, and internal pay equity.

This position offers a comprehensive benefits package, including health, dental, and vision insurance, paid time off, and a 401(k) plan with employer matching, more details available at https://atibenefits.com/.

Additional Information

Depending on the nature of your role, you may be required to register with the Nevada Gaming Control Board (NGCB) and/or other gaming jurisdictions in which we operate.

At this time, we are unable to sponsor work visas for this position. Candidates must be authorized to work in the job posting location for this position on a full-time basis without the need for current or future visa sponsorship.

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