Social Media Sales & Customer Support Agent

Thinking IT , Posted 6 days ago

Middle

Full time

$600 - $700 / Month

Remote

Team size and structure?

10-15

For which tasks (responsibilities)?
  • Actively engage with users in social media communities (primarily Facebook) to promote and support digital offers.

  • Conduct high-volume direct messaging (DMs) to build interest and drive sign-ups.

  • Assist users through the onboarding process and provide step-by-step support.

  • Handle inquiries regarding account setup, platform navigation, and general troubleshooting.

  • Provide real-time guidance for online transactions (e.g., deposits, withdrawals, account verifications).

  • Execute aggressive outreach strategies — frequent posting, following up with leads, and staying persistent.

  • Report performance metrics, conversion rates, and user feedback to the project team.

What kind of professional are we looking for?
  • Experienced in sales and negotiation.

  • Strong communicator with a sales-oriented mindset.

  • Comfortable working independently and hitting performance targets.

  • Confident in online interactions, especially in Facebook groups, chats, and forums.

  • Detail-oriented and reliable in following up with user queries and tracking progress.

  • Tech-savvy with the ability to guide users through mobile/web-based platforms.

Why do we enjoy working here?
  • A structured commission system with earning potential based on performance.

  • Onboarding support with templates, outreach scripts, and toolkits.

  • Flexible working hours — work from anywhere, anytime.

  • Opportunities to grow into team lead or coordinator roles as the project scales.

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