IT operations manager (f/m/d)

We are establishing a centralized IT Operations department to serve our rapidly growing team of currently over 200 employees in 4 offices and several more hubs across Europe. The IT Operations team is part of the Tech Department and is responsible for internal IT tools, support and processes, compliance, and security.
IT Operations is part of our backbone that will enable our organization and business to scale up over the next few years

Team size and structure?

Will be directly responsible for 4 IT-Support members

For which tasks (responsibilities)?

• You will lead the international IT Operations team and define the internal IT strategy

• Setting up scalable IT processes (technical onboarding /offboarding, helpdesk etc.) and ensuring that they are implemented in a useful (IT-security driven) manner with complete documentation and quality management

• Developing our internal infrastructure (tool landscape, SOPs, resources etc.) and the IT asset management

• You will ensure the stability as well as the implementation of tactical measures and optimizations of the infrastructure

• IT process reporting and creation of analyses as well as improvement reviews (change management)

• Take on a role of an internal strategic consultant for the use of new software technology to improve workflows

• Development & operational implementation of an educational structure for our core systems

• Resource planning & recruiting of new internal IT employees

• Vendor Management - contact person for our IT partners

• Manage audits and certifications in the compliance security areas (e.g. Pentests, ISO 27001, etc)

• Manage compliance and security related aspects of the RFI process

What kind of professional are we looking for?

• Successfully completed computer science studies or a comparable education / degree

• Alternatively, demonstrable comparable knowledge paired with several years of professional experience from a similar environment

• Highly solution oriented mindset and proven experience in project management and in developing IT strategies

• Hands-on experience in implementation of IT tool, processes, and infrastructure

• Comprehension of the workings within the 1st and 2nd level IT-Support

• Managing and evolving end-user IT using Google Workspace or Office 365

• Experience in working with cross-functional teams in a SaaS environment

• Motivation to lead and to develop your team members and act as a sparring partner for other departments

• Excellent communication skills and English language fluency (C1 or above)

• Plus: Experience in leading audits (e.g. ISO 27001)

Why do we enjoy working here?

• Joining Usercentrics means becoming part of a fast-growing, diverse and international team of tech enthusiasts and entrepreneurially-minded who build our success story together

• We have offices located in Munich, Copenhagen, Odense and Prague, but you can also join us remotely. Our colleagues are working from Belgium, Canada, Cyprus, The Netherlands, Portugal, The United Kingdom and many more locations

• Company culture is important to us - we strive to continuously develop a positive, vibrant and inspiring environment that enables everyone to thrive

• Your work-life balance is important to us too, so we offer flexible working hours and the opportunity to work from other locations (in accordance with our company policy)

• Get involved! At Usercentrics, every employee has a voice as it is extremely important for us to have everybody represented, and we see it as a huge benefit for both the company and for the people who work here

• We always remember to have fun along the way, both in our day-to-day work and at our regular team events - or online, to accommodate current restrictions

• A steep learning curve in a dynamic startup environment with a high career growth opportunity